Privacy Policy

Last updated: 20 April 2025

Olympia Window Cleaning (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

We are Olympia Window Cleaning, providing window cleaning services across Clitheroe and surrounding areas.
Website: https://www.olympiawindowcleaning.co.uk
Email: info@olympiawindowcleaning.co.uk
Phone: 07904 201603

2. What Personal Data We Collect

We may collect and process the following data when you use our website:

  • Contact form details: name, email address, phone number, and your message

  • Technical information: IP address, browser type, and device details (collected automatically through essential cookies)

  • Cookie preferences: stored via our CookieYes consent banner

3. How We Use Your Information

We use your data to:

  • Respond to your enquiries

  • Provide quotes or service details

  • Improve our website performance and functionality

  • Meet our legal obligations

4. Legal Basis for Processing

We only process your data where we have a legal reason to do so. This may include:

  • Your consent (e.g. when submitting a form)

  • Our legitimate interests (e.g. to respond to enquiries)

  • Legal obligations (e.g. keeping business records)

5. How We Share Your Data

We do not sell or rent your personal data to third parties.
We may share data with trusted service providers who help us operate the website (such as hosting providers), but only as necessary and under strict data protection agreements.

6. Data Storage and Security

Your data is stored securely, and we take appropriate measures to prevent unauthorised access, disclosure, or loss. Data submitted through the website is encrypted via SSL (HTTPS).

7. Data Retention

We retain your data only as long as necessary:

  • Contact form submissions: up to 12 months

  • Business records: up to 6 years (as required by law)

8. Your Rights

You have the right to:

  • Access a copy of your data

  • Correct or update incorrect data

  • Request deletion of your data

  • Withdraw consent at any time

  • Lodge a complaint with the ICO (ico.org.uk)

To exercise your rights, contact us at info@olympiawindowcleaning.co.uk.

9. Cookies

We use cookies to improve your experience. You can manage your cookie preferences using our CookieYes banner. For full details, see our Cookie Policy.

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website, with the “last updated” date shown at the top.